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Waterbeds Australia - Terms & Conditions

1300 464 144

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Terms & Conditions

Mercantile and Legal Information

This web site is the online presence for Waterbeds Australia (ABN: 98 008 119 613).

Phone: 1300 464 144

We are an Australian based business and all transactions will be billed in Australian Dollars. Overseas customers can be accommodated by arrangement; please email us for more information.

Delivery Terms and Conditions

Most goods will be in stock and ready for immediate delivery. Transit times may vary depending on the goods purchased and the delivery location. Typical delivery times to Australian capital cities will be around 3 working days. Regional, rural and some suburban locations may attract longer transit times. If despatch or delivery is subject to extended delays, Waterbeds Australia will endeavor to contact you and offer any available alternative options.

Freight Charges

Actual shipping charges for all waterbeds, bulky items and cartons will be individually quoted depending on the destination and delivery speed required by the end customer. A personalised shipping link will be created and sent to the end customer for every individual order of waterbeds and bulky items. Shipping charges for all items to remote areas may incur additional charges and will be quoted on accordingly. We reserve the right to adjust and pass on all freight charges incurred in delivering orders to their destinations. We will always notify the end customer and await confirmation and payment of any extra shipping charges before sending any orders.

Refund Rights

You are not entitled to a refund if you simply change your mind or make a wrong choice - so please choose carefully. Responsibility for selecting the correct product remains that of the purchaser.

You are entitled to a refund if the goods you purchased:

  1. are defective and the defect has not been caused by you
  2. do not match the description or sample provided by us
  3. do not do what they are supposed to do or what we said they would do

As an alternative to a refund, we will exchange, credit or repair goods where possible.

The opportunity to apply for a refund under this policy applies only if you return the goods within 7 days of delivery and there is proof that you have purchased the item from us. No returns will be accepted under any circumstances without an RA (return authorisation) number. You must email us and explain your reason for requesting a return. Return approvals will be given an RA number which must be quoted on the outside wrapping of the package. All returns are at the expense of the sender and must be received within 7 days from approval in new unused condition with original packaging where supplied. Any goods returned without an RA number will not be accepted and will be returned to sender.


An incorrect order can be cancelled by immediately notifying Waterbeds Australia via email or phone message. A $10.00 administration fee will apply in the case of all cancelled orders. If stock has been allocated to your order, a further handling fee of $10.00 per item will apply. If an order has been picked up by a courier, a $25.00 recovery fee will apply if the order can be stopped from being delivered. If your order has already been despatched it must be returned unopened in original condition. A restocking fee of $25.00 will apply. No packing, insurance or freight charges for cancelled orders will be refunded under any circumstances.

Privacy Rights

Waterbeds Australia is committed to your privacy and will take all reasonable steps to protect the information that we collect about yourself and your purchase, through rigorous physical and logical protection of all data. Waterbeds Australia will comply with all relevant National, State and Territory legislation with regards to the treatment of private information. In the case of conflicts between local, state and federal legislation, Waterbeds Australia will take all reasonable steps to ensure that your privacy is maximised. Financial data shared with Waterbeds Australia will be processed using our bank's encrypted online authentication services for increased security.

We will not share your personal information with any other party excluding sharing information with our transportation providers (including Australia Post) who will use that information to arrange delivery of your purchase.

We collect the following information about our customers in the normal course of business: name, address, contact numbers, email address, purchase history and service/repair history.

We do not hold your information in order to conduct ad hoc advertising campaigns, although we may from time-to-time send you useful information, such as a reminder that a waterbed you purchased from us is due for water treatment.

We will only release customer information to other organisations or entities under the following circumstances:

  • With your consent, at your request
  • To our contractor companies for the express purpose of providing you with a service as part of a product/service you've purchased from us
  • When required to do so by law

Please be aware that when you link to other sites from this site, we cannot control, and therefore cannot be responsible for, the protection of your information (if any) collected by the site you visit. Be sure to check the sites you visit for some indication that a Privacy Policy is in effect. If in doubt, contact the organisation who operates the website.

You can request access to any personal information Waterbeds Australia holds about you by contacting us. A $55 fee is charged for this service to cover the administration costs of retrieving your information.

Information on our website

Waterbeds Australia endeavours to keep the information in this site up-to-date. There may be time lags in posting the very latest information. The information in this web site is provided as a guide only. Always seek professional advice before making a purchasing commitment. For the latest information on our range of products, contact us.

This site may contain links to third party sites, the content of which is outside our control. Waterbeds Australia accepts no responsibility for the content of web sites that you may be directed to from this site.

Waterbeds Australia reserves the right to change the content of this web site at any time, without notice.

Important: If you are considering one of our waterbeds for medical reasons, consult your medical practitioner for professional advice before committing to a purchase.

Copyright Notice

The design, images, text and documents (the Material) contained in this web site are protected by copyright. The Material may not be reproduced in any form without the express written permission of Waterbeds Australia.

The Material on this site is made available for personal information only. The Material may not be used for any other purpose without the express written permission of Waterbeds Australia.

The Material contained in this web site may be stored on your computer system by your browser (cache) for the purpose of re-viewing a page from this web site.

© Waterbeds Australia - AUSTRALIA